Shipping & Returns - Premium Quality Product
Order Policy:
Since each of our sets of dice are hand made, we may or may not have your dice in our inventory. ? Please allow up to two weeks for us to process your order, craft your dice, and ship them out to you.
Returns Policy
You may return most new, unopened items within 30 days of secure delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Shipping
We can ship fast to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Crit Hit Ceramics
Order Policy:
The shipping returns premium quality product is available exclusively at Ceramice Dice.
Since each of our sets of dice are hand made, we may or may not have your dice in our inventory. ? Please allow up to two weeks for us to process your order, craft your dice, and ship them out to you.
Returns Policy
You may return most new, unopened items within 30 days of secure delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Shipping
We can ship fast to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Crit Hit Ceramics
Each order at Ceramice Dice is treated with the utmost care, reflecting our commitment to providing a premium quality product. We understand the excitement of receiving a handcrafted item and aim to ensure that the shipping process is as smooth as possible. Our team carefully packages and dispatches your order with diligence, so your premium quality product arrives in perfect condition.
In the rare event that you are not entirely satisfied with your purchase, our returns policy is in place to make the process as straightforward as possible. We honor your trust in our craftsmanship and stand by the quality of our dice. If there’s an issue with your shipment or if your expectations are not met, our customer support team is ready to assist with any shipping or returns concerns. Rest assured, when you choose Ceramice Dice, you’re choosing a shipping and returns experience that aligns with the premium quality product we promise and deliver.